Dear Nabby

One of the cool features of nabLounge.com is the advice, or "Dear Nabby" section. It's a place where you can go and read industry related questions submitted by Nuts and Bolts students and answered by Robert and Jim of the NaB team. It's also the place to ask those questions! You can remain anonymous, or you may include your name and school. A few students from Stewart School in Sioux Falls, South Dakota have already sent in some great questions that can all be read on the Advice page of nablounge.com. Here is a GREAT featured question and answer:

Q: How can you make it sound less pushy when you are suggesting services to your guests?
-anonymous, Stewart School, Sioux Falls, SD

A: Suggesting or recommending services is such a natural part of the conversation with your guest. If you are worried about being “too pushy” then take a look at the motive behind your recommendation, and ask yourself these questions.
• Is my recommendation going to make the guest look and feel better?
• Will the benefit out way the cost in their eyes?
• Am I sincere in my desires for the guest?
If the answer is YES,YES,and YES, then the recommendation is a good one, and not pushy at all. Remember that your job is to recommend, not sell. It doesn’t matter if they don’t take your recommendation.
-Robert Hall, Co-Founder of Nuts and Bolts


*Don't forget to visit the advice page and send us a message if you need advice on any topic relating to the salon industry! It is our pleasure to help.